Designing AI That Delights
The best technology doesn't just work. It ๐ง๐ฆ๐ฆ๐ญ๐ด right. After years creating human-centered AI experiences, I've found they follow this hierarchy:
1๏ธโฃ ๐จ๐๐ฎ๐ฏ๐น๐ฒ: Does it function?
2๏ธโฃ ๐จ๐๐ฒ๐ณ๐๐น: Does it solve a need?
3๏ธโฃ ๐ฉ๐ฎ๐น๐๐ฎ๐ฏ๐น๐ฒ: Does it address something important?
4๏ธโฃ ๐๐ฒ๐น๐ถ๐ด๐ต๐๐ณ๐๐น: Does it create joy?
Take Aria 2's spatial audio navigation: a breakthrough in making indoor spaces accessible. GPS works well outdoors, but navigating grocery stores, convention centers, museums, and office buildings remains a challenge, especially for blind and low-vision users. We created a solution that allows user to navigate with confidence and independence - never feel lost again. See the magic in action (video).
What made this solution successful:
๐ฆ๐ผ๐น๐๐ถ๐ป๐ด ๐๐ต๐ฒ ๐จ๐ป๐๐ผ๐น๐๐ฒ๐ฑ: We discovered most navigation solutions stop at the door through extensive market research and user interviews.
๐ฃ๐ฎ๐ฟ๐๐ป๐ฒ๐ฟ๐ถ๐ป๐ด ๐ณ๐ผ๐ฟ ๐๐บ๐ฝ๐ฎ๐ฐ๐: Collaboration with Meta's Accessibility team and Envision was crucial for authentic insights and expertise that shaped our approach from day one.
๐๐ฒ๐๐ถ๐ด๐ป๐ถ๐ป๐ด ๐ณ๐ผ๐ฟ ๐๐ต๐ฒ ๐๐ฑ๐ด๐ฒ๐: By optimizing for blind and low-vision users first, we created better experiences for everyone (the curb-cut effect in action).
๐๐ผ-๐๐ฟ๐ฒ๐ฎ๐๐ถ๐ป๐ด ๐๐ถ๐๐ต ๐จ๐๐ฒ๐ฟ๐: We overcame logistical hurdles to test with blind users in real-world environments, calibrating design attribute real-time based on user feedback. Having a fungible prototyping platform with modular design made this process possible - kudos to our engineering team!
๐ฅ๐ฒ๐ฎ๐น-๐ช๐ผ๐ฟ๐น๐ฑ ๐ง๐ฒ๐๐๐ถ๐ป๐ด: Our biggest breakthrough is the velocity-based beacons that adapt guidance based on movement speed rather than fixed distances. It makes navigation feel natural.
The results speak volumes:
โข Blind users navigated our DC office's narrow 3.5ft hallways with virtually no learning curve
โข 90% of sighted users preferred our navigation prototype over existing solutions #CurbCut
โข When a tester unexpectedly ran through a walking-designed space, the system adjusted dynamically thanks to input from our prior testing
To my fellow builders and designers: making AI work is table stakes. Making it intuitive and delightful is what creates truly transformative experiences.
Aria Gen 2